We know you probably have questions…after all, this is your child we’re talking about! Here are some of the most commonly asked questions we hear about our services:
Q: Can I contact you directly or do I need to contact our doctor first?
A: Our referrals come from many sources—parents, teachers, tutor, pediatricians and neurologists, or other clinicians. These are typically the people who see the child regularly and know him/her well. But a referral is not necessary. If you’d like to talk to us about your child and how we might be able to help, call us at 847-729-5510. We would be happy to speak with you.
Q: Is such an extensive evaluation really necessary?
A: We believe the answer is yes. Everything we do—from the kinds of tests we administer to the length of our sessions—is based on science. Only when you have the correct diagnosis and/or understanding of strengths and weaknesses can you take the most appropriate action to improve it. The way to get that diagnosis is to administer comprehensive and thorough evaluations, using various specialists to assess the child from different perspectives.
Q: Can’t the school just evaluate my child?
A: We believe in collaborating with school teams, as they have good information to offer about a child. Our evaluations are designed to go far beyond school-based data to gain a more comprehensive assessment of your child’s functioning, including their learning and problem-solving, academic skills, and social/emotional functioning. Our results offer objective, clear answers to pinpoint what impacts a child’s concerns, which helps to explain data collected at school. Our information can then help guide a more targeted intervention plan at school, as well as at home.
Q: Is the evaluation covered by insurance?
A: Our practice accepts Aetna, United Healthcare, and Blue Cross/Blue Shield of Illinois (both the PPO and the HMO IL – HMO Medical Groups #243, #284, #312, and #447). You can contact Aetna through www.aetna.com, UHC through www.uhc.com, and BCBS through www.bcbsil.com to learn about benefits, and we can confirm as well. We will be happy to offer guidance if your insurance doesn’t provide this service as a benefit. If you are not covered by BCBS, you may submit for reimbursement to your own insurance company
Q: What do the evaluations cost?
A: There’s no simple answer to that question, since the cost of the treatment plan depends on the child and his/her situation. As indicated in the question above, we do accept Aetna, BCBS, and UHC insurance; please check with your provider to see exactly how your coverage works. If you will pay out of pocket, we can work with you to set up payment arrangements. Insurance does not cover every aspect of an evaluation, and there are typically additional out-of-pocket charges.
Q: What happens after the evaluation?
A: We believe follow-through is very important. That’s why we follow your child’s progress, communicate with providers and parents, and actively help navigate the health care and school systems. We also can act as an advocate for your child’s needs to ensure that he/she receives the assistance they need.
We do recommend follow-up evaluations on a case-by-case basis. As a child grows, issues may shift during different stages of development. These follow-up evaluations can help us update appropriate recommendations so that your child has the tools to succeed at every stage of development.
Q: Who will be on my child’s “team” if we work with O’Koon Psychology Group?
A: The answer depends on your specific situation. In addition to our own specialists, we also partner with all the other professionals who may be involved in your child’s life – from your pediatrician and teachers to therapists and other experts – in order to promote smooth, coordinated care and ongoing communication. We are all on the same team with one goal: a happy child!
Q: Where are your offices located?
A: We have two office locations: one in Glenview and one in Vernon Hills. Click here to contact us.